Shipping & Returns Policy
Welcome to Little Oliver! We’re so glad you’re here. We know how important it is to receive your baby essentials on time and in perfect condition, so here’s everything you need to know about our shipping and returns process.
📦 Shipping Policy
Processing Time:
All orders placed before midday are processed the same business day. Orders placed after midday will be processed the following working day. (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Free Shipping:
Enjoy free standard shipping on all orders.
Shipping Locations:
We currently ship within the United Kingdom. For international enquiries, please contact us directly at hello@shoplittleoliver.com .
Lost or Damaged Packages:
If your package is delayed, lost, or arrives damaged, please reach out to us at hello@shoplittleoliver.com within 7 days of delivery. We’ll make it right.
🔄 Returns & Exchanges
We want you to love your purchase, but if something’s not quite right, we’re here to help.
Return Window:
Items can be returned or exchanged within 30 days of delivery.
Eligibility:
To be eligible for a return, items must be:
-
Unused and in original packaging
-
Free of stains, odors, or signs of wear
-
Accompanied by proof of purchase / order number
Non-Returnable Items:
-
Final sale or clearance items
-
Gift cards
How to Return an Item:
Email us at hello@shoplittleoliver.com with your order number and reason for return.
We’ll provide a returns address for you to send the product back to.
We ask that items are sent back tracked to ensure we receive it.
Refunds:
Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days. Shipping charges are non-refundable.
Exchanges:
Need a different size, style, or color? Contact us and we’ll help you with a quick exchange.
If you have any questions or concerns, please don’t hesitate to reach out — we’re always happy to help!
📧 Email: hello@shoplittleoliver.com
📍 Business Hours: Monday–Friday, 9 AM – 5 PM
With love,
The Little Oliver Team 💛